Go here if you want to know how to troubleshoot common features and settings on your Ion device.
If your product's features like Smart Silence aren't working properly, it might be due to sensor obstruction or sleeve detachment.
- Clean the Pleasure Air sensor. Too much lube in the Pleasure Air opening may be covering the Smart Silence sensor, preventing it from working properly.
- Turn your device off, clean the sensor and turn it back on to recalibrate.
- If the sleeve is detached while the device is turned on, Smart Silence may run constantly.
- Turn off the device, reattach the sleeve and turn it back on to recalibrate.
By following these steps, you should be able to resolve the issue and enjoy your product without interruptions. If you continue to experience issues and for further assistance feel free to reach out and share a short video following the steps above mention.